You pressed the spin button twice in a row and the screen showed a payment error, and your balance dropped without the round counting. This usually happens when a second request fires before the first one finishes, or when the payment step timed out.
Withdrawals that stay pending longer than you expect
The cashier shows the payment as pending and your balance stays unchanged while you wait.
- A bonus is still attached to your balance and its play conditions are not met.
- Identity verification is open or only partly finished.
- The payout address or account details do not match your profile.
- The amount was requested twice, so the first request holds the funds.
- Your payment route is under review by the provider.
- Open your transaction history and note the exact status of the request.
- Check whether a bonus is still active and how much play it still needs.
- Finish any open verification step before sending another request.
- Compare the payout details with the name and address on your profile.
- Remove any second identical request so only one stays in the queue.
- Wait for the review to finish before you send the request again.
- Keep your balance untouched so the payment can be settled on the same amount.
- Note the reference of the request in case you need to describe it to support.
- Contact support once the review has clearly stalled, with the reference and your account name ready. casino-daysca.com handles these cases through its own support channel, so describe the pending status in your own words.
Write to support when the request shows as pending and nothing on your side has changed for longer than the review should take.
Welcome bonus or free spins missing after a deposit
You made the qualifying deposit, but the bonus balance or the free spins never appeared on the account.
- The bonus code was left out or typed with a mistake.
- The deposit was made before the bonus was claimed.
- The payment route does not qualify for the offer.
- The bonus was already used once on the account.
- The offer ended or the account was opened outside its conditions.
- Refresh the page and sign in again so the balance updates.
- Open the bonus section and look for an unclaimed or active offer.
- Enter the bonus code again exactly as it was written, with no spaces.
- Confirm that the deposit was made after the bonus was claimed.
- Check that the payment route you used is allowed for the offer.
- Review the bonus history to see whether the reward was applied and then removed.
- Make sure only one bonus is active at a time, because a second one can cancel the first.
- Look at whether the free spins sit in a separate spin balance instead of the cash balance.
- Reopen the game linked to the spins so the counter loads.
- Message support if the offer still does not show, and mention the bonus name and the deposit reference.
Ask support for help when the bonus history shows no entry for the offer after a deposit that should have qualified.
Identity verification stuck or documents turned down
The verification screen stays in a waiting state, or a document comes back marked as rejected without a clear reason.
- A photo is blurred, cropped or shows glare across the text.
- The document has expired or the corners are cut off.
- The name on the document differs from the name on the account.
- The address document is older than the provider accepts.
- A selfie was taken in low light or with part of the face covered.
- Retake the photo in daylight, with the whole document inside the frame.
- Keep all four corners visible and remove any cover or sleeve.
- Make sure no light reflects on the printed text or the photo page.
- Use the original document, not a scan of a copy.
- Match the name, spelling and date of birth to your profile exactly.
- Upload the address document separately from the identity document.
- For a selfie, face the light and keep your whole face inside the frame.
- Send each file in the format the upload page accepts, one document per upload.
- Wait for the review to finish before you send the same document again.
- Contact support with the rejected document type if the same file is refused twice.
Reach out to support when a document is rejected for a reason the page does not explain, or when the review does not move after a fresh upload.
Login blocked or account locked after failed attempts
The login page refuses your password, and after several tries the account shows as locked or asks for extra proof.
- The password was typed with the wrong keyboard layout or a trailing space.
- Autofill entered an old password saved in the browser.
- Two-factor authentication is on and the code was missed.
- Too many attempts triggered a temporary lock.
- The email or phone on the account is no longer in use.
- Type the password by hand instead of letting the browser fill it.
- Check the keyboard language and remove spaces at the start or end.
- Try the password reset and set a new one you have not used before.
- Open the reset link in the same browser where you started it.
- If two-factor authentication is active, use the current code, not an older one.
- On mobile, open the site in the phone browser and sign in there.
- Wait for the temporary lock to clear before you try again with the new password.
- Make sure the email inbox you control still matches the one on the account.
- Note the time of the last failed attempt so support can find the lock.
- Contact support when the reset email never arrives or when the account stays locked after the wait.
Write to support when the reset link does not arrive and you cannot reach the account by any route.
Keep one set of documents, one verified payment route and one active bonus on the account, and most of these blocks never appear.